Technical Support

In the day-to-day work of a glass plant, special expertise is often necessary, not only when production is interrupted, but also when new technologies are being implemented or plant performance is being pushed to the next level.


Heye offers technical service by Glass People that are highly skilled experts to support its customers in case of any technical problems in the production process.

24/7 Service Hotline

Outside normal working hours and at weekends and national holidays etc., Heye International offers a comprehensive 24/7 emergency service support.



The number for this support is:

+49 163 68 26 360

This service is free-of-charge for our TAA partners as well as in warranty case.

Contact & Support

During normal office hours
(9 a.m. to 5 p.m. CET) you can
reach our technical support by

+49 5724 26 664

Contact via E-Mail

All lines busy?
Please use our callback service!