Having offsite access to client’s production devices is extremely useful, especially when quick response is vital as production is down or support in an event of emergency becomes inevitable. Similarly, offsite expert support is the perfect solution when there is no time or possibility to travel – as is the case in pandemic times such as caused by Corona virus.
When Corona became an obstacle for normal business relation, Heye quickly responsed to this new situation and has supported its customers by an extensive offsite support via remote access in many projects all over the world. This special expertise is often necessary, not only when production is interrupted but also when new technologies are being implemented or plant performance is being pushed to the next level. Heye offers this technical service by highly skilled experts to support its cusotmers in case of any technical challenges in the production process:
- Prompt and direct urgent assistance in the event of malfunctions
- 24/7 emergency hotline
- Increased system uptime paired with shorter downtimes and the resulting cost reductions
- Usage of modern communication technologies
- Reduced need for on-site technician calls
Get more information on Heye’s remote service packages: Heye Remote Service (heye-international.com)